Frequently Asked Questions

We recognize that sometimes, you or your loved one might need just a little extra help. If you’re looking into in-home care assistance and have some questions, we can answer them. Take a look below at our FAQ’s to see if we offer the assistance you need.

  • Who do I call to change my schedule?

    To make changes to your schedule you should speak to a Service Coordinator in the Scheduling Department.

  • What should I do if the office is closed?

    If the office is closed and your call is urgent, you can talk to a Service Coordinator on call. They are available 24 hours a day, 7 days a week in case of emergency.

  • Can I request services last minute?

    The more notice we have, the greater the chance we can get someone out to you; however, the Service Coordinators will always try their best to meet your needs - even if you call within a few hours of the time you need coverage.

  • What do I need to provide for services?

    For Homemaking services, any of the cleaning supplies that our team would use needs to be provided. For Personal Needs Services, basic health/safety needs must to be provided. Exampled include: Vinyl or non-latex gloves, antibacterial sanitizer, & masks if necessary. For 24-Hour Care Services, please see the Live-In Service Agreement.

  • Can I change the way I pay?

    All clients are required to use our Autopay system. We take ACH payments, as well as credit card payments. If you need to change the payment method, you can contact the Customer Service or Billing departments.

  • If I become eligible for care through the Connecticut Home Care Program, but I still need additional hours, can I still pay privately?

    Yes. You will be billed for the additional time. For example, if you are approved for 8 hours per day but need 12 hours, you will be only charged for the additional 4 hours.

  • Does it matter who I speak with in the Scheduling Department?

    Any of our Service Coordinators can assist you, as they work very closely with each other and keep detailed notes in the system every time you call.

  • Who should I talk to if I need to change the type of service that we are receiving?

    Our Service Coordinators can assist you with this. If you need a reassessment or a new quote, the intake coordinator can speak with you as well.

  • Who do I speak with if I am having a problem with my bill?

    You can contact our Customer Service Department with any billing questions you may have.

  • Who can I speak with about Long Term Insurance?

    For questions regarding LTC Insurance, you can call Sandy Matyasovsky at our Stratford Office.

The Areas We Serve for In-Home Support Services

With offices in Stratford, Hamden, Hartford, Norwalk, and Stamford, we’re able to provide in-home support services for the elderly to the surrounding areas, including but not limited to: Greenwich, Westport, Fairfield, Bridgeport, Stamford, Danbury, New Haven, Bristol, East Hartford, and more!

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